Refund rules for MaVoid subscriptions and services.

1. General policy

MaVoid provides digital, subscription-based software services. Due to the nature of the service, all payments are considered final unless explicitly stated otherwise in this policy. Refunds are granted only in limited cases and at MaVoid's sole discretion.

2. Subscription fees

All monthly and annual subscription fees are non-refundable once the subscription is activated. Activation occurs when system access is granted to the customer account.

• No refunds are provided for partial usage.
• No refunds are provided for unused subscription time.
• No refunds are provided for early cancellation.
• No refunds are provided for downgrades or plan changes.

3. Limited refund eligibility

MaVoid may consider a refund request within seven (7) days of initial subscription purchase only if all eligibility conditions are met. Refund requests are subject to manual review and approval is not guaranteed.

• Platform usage does not exceed MUP's defined fair-use threshold.
• No custom configurations or advanced features have been enabled.
• No data exports have been performed.
• No additional users beyond the default plan have been added.

4. One-time fees and custom services

Setup, onboarding, custom development, feature customization, workflow configuration, domain or subdomain setup, data migration, import services, consulting, and advisory services are strictly non-refundable. Once work has commenced, refunds will not be issued under any circumstances.

5. Enterprise and custom contracts

Customers operating under enterprise agreements or custom contracts are subject to the refund and termination terms defined in their signed agreement. If there is a conflict, the signed contract prevails over this policy.

6. Service availability and technical issues

Temporary service interruptions, maintenance windows, or technical issues do not entitle customers to a refund. For verified downtime exceeding agreed service levels, MaVoid may issue service credits at its discretion, applied to future billing cycles.

• Cash refunds will not be issued for service availability issues.

7. Cancellations

Customers may cancel their subscription at any time. Cancellation prevents future billing, and access remains active until the end of the current billing period.

• No refunds are issued upon cancellation.

8. Chargebacks and payment disputes

Initiating a chargeback or payment dispute without prior communication with MaVoid may result in account suspension, service termination, or denial of future access to MaVoid services. Accounts may be reinstated only after dispute resolution, at MaVoid's discretion.

9. Policy abuse

MaVoid reserves the right to deny refund requests or terminate accounts found to be abusing the refund policy, platform usage, or payment systems.

10. Changes to this policy

MaVoid reserves the right to modify this Refund Policy at any time. Changes will be posted on this page and take effect immediately upon publication.

11. Contact information

For refund-related inquiries, customers must contact MaVoid through official support channels listed on the website. You can contact support at [email protected].