MaVoid Refund Policy
This Refund Policy applies to all subscriptions, services, and products provided under MaVoid. By subscribing to or using MUP, you agree to the terms outlined below.
MaVoid provides digital, subscription-based software services.
Due to the nature of the service, all payments are considered final unless explicitly stated otherwise in this policy.
Refunds are granted only in limited cases and at MaVoid's sole discretion.
- All monthly and annual subscription fees are non-refundable once the subscription is activated.
- Activation occurs when system access is granted to the customer account.
No refunds are provided for:
- Partial usage
- Unused subscription time
- Early cancellation
- Downgrades or plan changes
MaVoid may consider a refund request within seven (7) days of initial subscription purchase only if all of the following conditions are met:
- Platform usage does not exceed MUP's defined fair-use threshold
- No custom configurations or advanced features have been enabled
- No data exports have been performed
- No additional users beyond the default plan have been added
Refund requests are subject to manual review and approval is not guaranteed.
The following fees are strictly non-refundable:
- Setup and onboarding fees
- Custom development or feature customization
- Workflow configuration
- Domain or subdomain setup
- Data migration or import services
- Consulting or advisory services
Once work has commenced, refunds will not be issued under any circumstances.
Customers operating under enterprise agreements or custom contracts are subject to the refund and termination terms defined in their signed agreement.
In the event of a conflict, the signed contract shall prevail over this policy.
Temporary service interruptions, maintenance windows, or technical issues do not entitle customers to a refund.
In cases of verified service downtime exceeding agreed service levels, MaVoid may issue service credits, at its discretion, to be applied to future billing cycles.
Cash refunds will not be issued for service availability issues.
Customers may cancel their subscription at any time.
- Cancellation prevents future billing
- Access to the platform remains active until the end of the current billing period
- No refunds are issued upon cancellation
Initiating a chargeback or payment dispute without prior communication with MaVoid may result in:
- Immediate suspension of the associated account
- Temporary or permanent service termination
- Denial of future access to MaVoid services
Accounts will be reinstated only after dispute resolution, at MaVoid's discretion.
MaVoid reserves the right to deny refund requests or terminate accounts found to be abusing the refund policy, platform usage, or payment systems.
MaVoid reserves the right to modify this Refund Policy at any time. Changes will be posted on this page and take effect immediately upon publication.
For refund-related inquiries, customers must contact MaVoid through official support channels listed on the website.
[email protected]